ITIL Foundations ( version3)
NB: This offer is reserved for our alumni. if you are still a member of personnel at the time of the course, you need to register by means of the standard EDH form.
The course price is 1012.80 CHF.
The examination is a purchased/reserved separately since not all the people that attend the course also want the examination. It takes place more than one month afterwards. I would suggest that inside the ITIL foundations course you add:For those who want to obtain the ITIL v3 Framework certification, there is the possibility of taking an examination on 26-Nov-2018.
||IT staff having some responsibility for taking technical decisions affecting the support or delivery of IT services
||basic understanding of IT
||Outline of the ITIL framework, its common language, processes relationships, benefits and goals. Demonstrate a firm foundation in best practices of IT Service Management. Discuss implementation cases, costs and benefits. Identify
areas of the ITIL framework, which could be applied best to the CERN environment.
||The ITIL v3 best practice is composed of five core disciplines:
- Service Strategy
- Service Design
- Service Transition
- Service Operations
- Continual Service Improvement
These disciplines represent a service life cycle framework that further enhances alignment to the business while demonstrating business value, ROI and enabling IT to solve specific operational needs.
||Roughly one to two months after the training, an examination possibility will be provided for those who would like to obtain the ITIL v3 Framework certification. Those participants are requested to study the course material on their own to ensure a positive result. Please note that the preparation for the examination is NOT a primary objective of this training. Please also note the EXAM IS NO LONGER INCLUDED IN THE ITIL COURSE. Participants have to do A SPECIFIC REGISTRATION for this exam through our training catalogue .
||24 hours (3 days)