ITIL Foundations ( version 3)

Date
Sep 19, 2018 09:00 -
Sep 21, 2018 17:30 CEST
Location
CERN Training Centre, Route de Meyrin 385, 1217 Meyrin, Switzerland

ITIL Foundations ( version3) 

NB: This offer is reserved for our alumni. if you are still a member of personnel at the time of the course, you need to register by means of the standard EDH form.

The course price is 1012.80 CHF. 

The examination is a purchased/reserved separately since not all the people that attend the course also want the examination. It takes place more than one month afterwards. I would suggest that inside the ITIL foundations course you add:For those who want to obtain the ITIL v3 Framework certification, there is the possibility of taking an examination on 26-Nov-2018. 

 

Category Information technologies
Competencies
Target Population IT staff having some responsibility for taking technical decisions affecting the support or delivery of IT services
Prerequisites basic understanding of IT
Objectives Outline of the ITIL framework, its common language, processes relationships, benefits and goals. Demonstrate a firm foundation in best practices of IT Service Management. Discuss implementation cases, costs and benefits. Identify
areas of the ITIL framework, which could be applied best to the CERN environment.
Content The ITIL v3 best practice is composed of five core disciplines:
- Service Strategy
- Service Design
- Service Transition
- Service Operations
- Continual Service Improvement
These disciplines represent a service life cycle framework that further enhances alignment to the business while demonstrating business value, ROI and enabling IT to solve specific operational needs.
Format Roughly one to two months after the training, an examination possibility will be provided for those who would like to obtain the ITIL v3 Framework certification. Those participants are requested to study the course material on their own to ensure a positive result. Please note that the preparation for the examination is NOT a primary objective of this training. Please also note the EXAM IS NO LONGER INCLUDED IN THE ITIL COURSE. Participants have to do A SPECIFIC REGISTRATION for this exam through our training catalogue .
Language English
Duration 24 hours (3 days)
Course Code 083ITI01
Course Price 1012.8 CHF
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